Congratulations to Dr. Galina Madjaroff for having her paper “Enabling Online Security for Older Adults with Mild Cognitive Impairment” accepted and published in the 2019 CHI’19 Conference which will take place May 4-9, 2019 in Glasgow, UK.
The ACM CHI Conference on Human Factors in Computing Systems is the premier international conference of Human-Computer Interaction. CHI – pronounced ‘kai’ – is a place where researchers and practitioners gather from across the world to discuss the latest in interactive technology.
Older adults with mild cognitive impairment (MCI) are particularly vulnerable to these risks because MCI can reduce their ability to recognize scams such as email phishing, follow recommended password guidelines, and consider the implications of sharing personal information. Older adults with MCI often cope with their impairments through the help of caregivers, including partners, children, and professional health personnel, when using and managing online services. Yet, this, too, carries security and privacy risks: sharing personal information with caregivers can raise questions of embarrassment, agency, autonomy, and information leakage; caregivers also do not always act in their charges’ best interest. Through a series of interviews, we uncovered the issues that arise around caregivers helping older adults with MCI use security- and privacy-sensitive online services and identify how new system designs can reduce the privacy, security, and relational risks involved while increasing older adults’ autonomy and access to online services.